Rajvarsh Industries Pvt. Ltd. respects the privacy of website visitors, customers, prospective customers, suppliers, distributors and other business contacts. This Privacy Policy explains how we collect, use, retain, disclose and protect personal information submitted through the Rajvarsh website.

1. Scope of this policy

This Privacy Policy applies to personal information collected through:

• Website contact and enquiry forms
• Request-for-quotation forms
• Technical Data Sheet requests
• Export-document requests
• Sample requests
• Distributor or business-partnership enquiries
• Email, telephone and WhatsApp communications initiated through the website
• Website cookies and usage technologies, where enabled

2. Information we may collect

Depending on the enquiry, we may collect:

• Full name
• Company name
• Job title or department
• Business email address
• Telephone or WhatsApp number
• Country, state and city
• Product of interest
• Product specifications and application details
• Approximate quantity and delivery destination
• Quotation, purchase-order or order reference
• Files or documents voluntarily uploaded by the user
• Messages and other information submitted through website forms
• IP address, browser type, device type, referral source and website-usage information, where collected through security or analytics tools

Please do not submit unnecessary personal, confidential or sensitive information through the website.

3. How we collect information

We collect information when you:

• Complete a website form
• Request a quotation, sample, Technical Data Sheet or export document
• Contact us through email, telephone or WhatsApp
• Communicate with our sales or export team
• Browse the website where cookies, analytics or security technologies are enabled

4. Purposes for which information is used

We may use submitted information to:

• Respond to product and company enquiries
• Provide quotations, product specifications and technical documents
• Evaluate product suitability and custom requirements
• Process domestic, export, sample and distributor enquiries
• Communicate regarding quotations, orders, production, documentation and dispatch
• Maintain customer and enquiry records
• Improve our products, website and customer service
• Prevent spam, fraud, misuse and security incidents
• Meet accounting, taxation, contractual, regulatory and legal requirements
• Establish, exercise or defend legal claims

We will use personal information only for the purpose for which it was submitted or for a reasonably related business or legal purpose.

5. Consent

Where consent is required, information will be processed based on the user’s clear and voluntary action, such as submitting a form and selecting the relevant consent checkbox.

Consent for receiving optional promotional communication will be requested separately. Submitting a product enquiry will not automatically subscribe the user to marketing communication.

A person may withdraw consent for optional processing or communication by contacting us using the details provided below. Withdrawal will not affect processing already completed before the withdrawal or information that must be retained for legal, contractual or record-keeping purposes.

6. Sharing of information

We may share information only where reasonably necessary with:

• Authorised Rajvarsh employees and representatives
• Website hosting, email, security, information-technology and form-management service providers
• Logistics, courier, customs, banking, inspection, certification or documentation service providers
• Professional advisers such as accountants, auditors or legal advisers
• Government, tax, customs, regulatory or law-enforcement authorities where required by law
• Business successors in connection with a lawful merger, restructuring or transfer of business

Service providers are expected to use the information only for the services they provide to Rajvarsh and to maintain appropriate confidentiality and security.

Rajvarsh Industries does not sell personal information to advertisers or unrelated third parties.

7. International processing

Some website, hosting, email, analytics or communication service providers may process information on servers located outside India. Where this occurs, information will be handled subject to applicable law and reasonable contractual, organisational or technical safeguards.

8. Data retention

We retain personal information only for as long as reasonably necessary to:

• Respond to the enquiry
• Maintain the business relationship
• Process quotations, orders or documentation
• Meet contractual, tax, accounting, regulatory or legal requirements
• Resolve disputes or enforce agreements
• Maintain security and prevent misuse

Information that is no longer required will be deleted, anonymised or securely archived, subject to applicable legal and operational requirements.

9. Information security

Rajvarsh Industries takes reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, misuse, loss or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure. Users should avoid sending highly confidential information through standard website forms unless specifically requested.

10. Cookies and analytics

The website may use:

• Essential cookies required for website operation and security
• Form and session cookies
• Performance or analytics cookies, where enabled
• Third-party services such as Google Maps, WhatsApp or social-media links

Optional analytics or marketing cookies should be activated only in accordance with the website’s cookie settings and applicable requirements.

Users may restrict or delete cookies through their browser settings. Restricting essential cookies may affect some website functions.

11. Third-party websites and services

The website may contain links to Google Maps, WhatsApp, LinkedIn or other third-party websites and services. Rajvarsh Industries does not control their privacy practices. Users should review the privacy policies of those third parties before submitting information to them.

12. Rights and requests

Subject to applicable law, a person may contact Rajvarsh Industries to:

• Ask what personal information is held about them
• Request correction or updating of inaccurate information
• Request deletion of information that is no longer required
• Withdraw consent for optional communication
• Raise a concern regarding the handling of personal information
• Request information about the grievance-redressal process

Rajvarsh may request reasonable identity verification before processing a request. Certain information may continue to be retained where required for contractual, legal, taxation, regulatory, security or dispute-resolution purposes.

13. Children’s information

This website is intended for business and industrial users. It is not directed towards children, and Rajvarsh Industries does not knowingly seek to collect personal information from children through its business-enquiry forms.

14. Business information and uploaded documents

Information relating solely to a company may not always constitute personal information. However, business documents can contain personal contact details. Users should upload only information necessary for the relevant enquiry and should ensure they are authorised to share it.

15. Changes to this policy

Rajvarsh Industries may update this Privacy Policy to reflect changes in the website, business practices or applicable requirements. The revised policy will be published on this page with an updated “Last Updated” date.

16. Privacy and grievance contact

Questions, correction requests, deletion requests or privacy concerns may be submitted to:

Rajvarsh Industries Pvt. Ltd.
Corporate Office:
2nd Floor, S-203, Salasar Square Building,
41/A, Humpyard Road, Congress Nagar Square,
Dhantoli, Nagpur – 440012, Maharashtra, India

Email: sales@rajvarsh.com

Phone: 8308475359